Shipping & Return Policy

Shipping & Return Policy

Thank you for shopping with ElleMadeWell! We aim to provide a seamless shopping experience for all of our customers. Please read through our shipping and return policies below.

Shipping Information:

1. Processing Times:

   • Orders are processed within 2-3 business days (excluding weekends and holidays).
   • Customized or tailored items may take up to 7-10 business days to process as these items are made to order.

2. Shipping Times:

   • Standard Shipping: Estimated delivery within 5-7 business days.
   • Expedited Shipping: Estimated delivery within 2-3 business days.
   • Delivery times may vary based on the shipping destination and provider.

3. Shipping Costs:

   • Shipping costs are calculated at checkout based on the weight of the items and the shipping destination.

4. International Shipping:

   • We currently ship to the following countries:
     • United States
     • United Kingdom
     • Australia
     • New Zealand
     • Germany
     • France
     • Netherlands
     • Japan
     • South Korea
     • Mexico
   • Shipping costs and delivery times vary by location. Any customs duties or taxes incurred are the responsibility of the customer.

Return & Exchange Policy:

We want you to love what you ordered! However, we do have some guidelines for returns and exchanges:

1. Items Eligible for Return/Exchange:

   • Non-customized and Non-tailored items: If you're not satisfied with your purchase, you can return the item within 30 days of receiving it. Items must be unused, in their original condition, and in the original packaging.
   • Customized or Tailored Items: Items that have been made to your specifications (e.g., tailored clothing, personalized products, or any modifications based on your measurements) cannot be returned or refunded. Please double-check your measurements and specifications before placing your order.

2. Return Process:

   • To initiate a return for non-customized items, please email us at Hello@ElleMadeWell with your order number and reason for return.
   • Once your return is authorized, you will receive instructions on how to send the item back to us.
   • Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.

3. Refunds:

   • Once we receive and inspect your returned item, we will process your refund to the original payment method.
   • Please allow 7-10 business days for the refund to be reflected in your account.

Digital Products:

• For digital products, all sales are final, and no returns or refunds are allowed. Please ensure you’ve downloaded your product before completing your purchase. If you experience any issues with downloading, please reach out to us at Hello@ElleMadeWell.

Additional Information:

• Order Modifications: Once an order is placed, it cannot be modified. Please review your order details carefully before confirming your purchase.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving it. We will be happy to arrange a replacement or refund.
• Customer Support: If you have any questions or need assistance, please don’t hesitate to reach out to us at Hello@ElleMadeWell or call us at 416-302-9586.

Pinterest Compliance:

We’ve updated our policies to ensure compliance with Pinterest’s terms. Our digital products come with clear instructions for downloading, and we’ve made our shipping and return details transparent for all customers to see.

Contact Information:

ElleMadeWell
1166 Eglinton West,
Toronto, M6C 2E3
Email: Hello@ElleMadeWell
Phone: 416-302-9586

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