FAQ

WHERE CAN I FIND EMW IN-STORE?

Most of our entire collection is available on ellemadewell.com. However we also carry a wide assortment of one of a kind pieces for purchase in store only.  

 WHAT IS YOUR SHIPPING POLICY?

We ship worldwide. Get free shipping within the CANADA & USA on any order valued at $75 or more before taxes.  

WHAT IS YOUR RETURN POLICY?

Elle Made Well will accept merchandise in its original un-used condition for a refund or exchange within 15 days from the date of purchase. All custom designs and sale items are final sale. For more information. 

DISCOUNT CODES, SALES, AND PROMOTIONS

Any purchases made using discount codes, and/or promotions are considered final sale. Sale items are also final sale. Only store credit can be offered for said purchases. 

DO YOU OFFER ALTERATIONS/REPAIRS/REPLACEMENTS?

We aim to manufacture the highest quality garment product. In the event that a damage does occur outside of normal wear and tear, please email us at info@ellemadewell.com and describe the issue in detail. Include your name, phone number, and a picture of the product that shows us the issue. We will be happy to do what we can to get your favorite EMW piece back to perfect.

 WHERE ARE THE CLOTHES MADE?

Our clothing is designed and manufactured in Toronto, Canada. Our fabrics are selected with utmost care and It is of significant importance that all aspects of our garments are sourced and manufactured responsibly.
To learn more click here. 

 WHAT MATERIALS ARE USED?

Stretch suiting fabric is the common fabric used for the majority of our garments. The fabrics are quality tested for durability by manual testing. For many of our styles we use recycled high quality fabrics & leathers. Our zippers are always handpicked from Queen Street for accurate color and durability.

 HOW DO I CARE FOR MY GARMENT?

Your EMW piece will come with a set of care instructions, we strongly advise you to follow our guide for maximum durability. Please don’t hesitate to get in touch with our customer service.

 DOES ELLÉ ACTUALLY DESIGN THE CLOTHING?  

Yes, Ellé designs every piece. A skilled bench Jr. pattern maker Angelica Fernades works alongside her in Toronto to make the samples locally, Most ideas start with an overall style direction for the season—a vision and a sketch. Her talent and her process is driven by her intuition with respect to what women want to wear in their everyday.  

 NEED FURTHER ASSISTANCE?

Don't hesitate to get in touch with us by clicking here. 

EMW Size Guide